How toloka Protects Your Account and Payment Information
Your privacy matters to us. We keep your personal details, account credentials and payment data secure using industry-standard encryption and verification protocols. When you open an account with...
What Information We Collect and Why
When you register with toloka, we collect your name, email address, phone number and date of birth to verify your identity and comply with local financial regulations in supported regions. We also gather information about your deposits and withdrawals through JazzCash, Easypaisa, SadaPay and Raast to process payments securely and detect fraud. Your gameplay activity — games played, amounts wagered, withdrawal requests
— is stored to personalise your experience and maintain account records. We do not sell your personal data to marketing firms or external advertisers. We only share payment details with our licensed payment processors to complete transactions where local law permits.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Reach Our Privacy Team
Email Support
Send privacy questions or data requests to our support team at [email protected]. We respond to all inquiries within 48 hours with clear explanations of your rights.
Account Settings
Review and update your personal information anytime in your toloka account dashboard. You control what details are on file and can request corrections in real time.
Data Request Portal
Request a copy of your personal data stored on toloka through your account menu. We provide a complete export within 5 business days in supported regions.
Why You Can Trust Our Privacy Standards
Transparent Practices
We publish our full privacy policy in plain language so you understand exactly what data we hold and how long we keep it. No jargon, no buried terms.
Encryption by Default
All connections to toloka use SSL encryption. Your login credentials, payment details and account activity are protected in transit and at rest.
No Data Broker Sales
toloka does not sell, rent or share your personal information with data brokers, marketing networks or unaffiliated third parties for profit.
Compliance Review
Our privacy practices are aligned with data protection principles applicable in supported regions where toloka operates.
Regular Audits
We conduct internal security reviews of our systems to identify and fix vulnerabilities before they affect user accounts.
Incident Response
If any unauthorised access occurs, toloka notifies affected users promptly and outlines steps we took to secure your data.
Privacy Policy Alignment Across toloka Platforms
Data Security Elements That Matter
Two-Factor Authentication
Enable 2FA in your account settings to require a second verification step when logging in from new devices or IP addresses.
Session Timeout
toloka automatically logs you out after 30 minutes of inactivity to prevent unauthorised account access if you leave your device unattended.
Password Reset Flow
If you forget your password, our reset process verifies your identity via email before allowing a new one, protecting against takeovers.
Login Activity Alerts
We email you whenever someone logs into your toloka account from a new location so you can spot suspicious activity immediately.
Payment Verification
Withdrawals to JazzCash, Easypaisa, SadaPay and Raast require identity confirmation and match the registered account details on file.
Data Deletion Request
You can request permanent deletion of your account and associated personal data anytime. We process these requests within 30 days where permitted by law.